Refund policy

To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at the restaurant. For immediate response, please call the restaurant. Preparation of your order will begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed by the restaurant via text message or email.

Food Order Errors

If you receive food that is different from your receipt, we sincerely apologize. Please call us as soon as you notice that there was an error in your order in order to make your meal the way it was intended to be . You may come to pick up the correct food item. If you decide to return the item please keep in mind:

• Only missing or wrong items can be refunded, we will not refund any other items in your order if they are made as per request. 
• In order to receive a refund, items must be returned in its original container and without any signs that 25% or more of the food has been consumed or removed from original packaging. If the food has been discarded, repackaged or tampered with in a way we cannot verify its origin or issue, we will not issue any discount, refund or store credit.
• You will be refunded to your credit card the sales price amount associated with the error, please keep in mind that your refund might take up to 3 business days to be refunded. 

Your order will be priority if you come to pick it up. In all cases, please see our cashier or host at the entrance of the restaurant. Please, have ready your order number and name so we can take care of you as soon as possible.

Food Order Incomplete

In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us or as soon as you notice that any food items were not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we will refund you with a store credit. No cash refunds.

Please note: All item orders above $5 dollars come with a complementary small bag of chips and salsa, silverware and other side items. If we mistakenly omit a complementary item you are welcome to let us know so we may address the issue with our staff, however, we cannot provide discounts, refunds or store credit.

Food Dissatisfaction

We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. We love to hear your feedback in order to better our meals, service and experience. However, keep in mind that we will not refund any items in the base of dissatisfaction. We might be able to change your item if its the same or less value, this will be done at the discretion of the staff manager.

Order Cancelation 

We cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. 

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality food and service for you and our other wonderful and frequent patrons.

Please note: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature, sauce, and consistency of some items may vary slightly after being packaged.

You can always contact us for any return question at catersushius@gmail.com.